Are you prepared for MiFID II?

The implementation of MiFID II is approaching quickly, so it’s important that you know who is affected and how to make sure your business is compliant. The Markets in Financial Instruments Directive (MiFID) regulates firms who provide services linked to ‘financial instruments’. This includes IFAs, mortgage brokers, credit institutions, corporate finance companies, investment firms and […]

really annoy your customers

Four ways to really annoy your customers

How Easy Is it For Your Customers to Contact You Different groups of people prefer different communication methods. Yet so many companies focus on the cost to them rather than convenience for the customer. They forget that making it difficult for a customer to contact you will probably mean they contact the competition instead. For those […]

It’s been a while!

Well it has been a busy time throughout the telecoms world during the summer, with a number of decisions impacting us all.   Ofcom Bottles it Again Ofcom for a second time bottled the opportunity to separate Openreach from BT. They have said it must operate at arm’s length, as it had been found to […]

How Brexit makes calling Scotland very expensive

The EU referendum is rapidly approaching. June 23rd will be a very important day in the history of the UK, no matter which way the vote goes. In telecoms terms the most significant impact would most likely be if the UK population votes to leave the European Union. Let me explain my thoughts… Roaming On […]

Ofcom Decision on BT Openreach – A Step in the Right Direction or A Golden Opportunity Missed

The Openreach Decision Today, February 25th, Ofcom made the announcement that they would not be splitting BT Openreach away from BT despite finding that “Openreach still has an incentive to make decisions in the interests of BT, rather than BT’s competitors, which can lead to competition problems”. Their solution to change the Governance model so […]

Five Telecoms Issues you must consider when Moving Office

  If you’re planning to move offices then it is essential you consider your telecoms options early in the process. Far too often they get left to the last minute. At best this can lead to added stress, or at worst long delays and increased costs. Don’t Leave It Until too Late BT Openreach has […]

Prison Bars

Free phone system scams, what do you need to know?

Back in 2011, three directors of a Telecoms company in Norfolk were sent to jail for fraud. They enticed companies and charities with the promise of free phones, but those who took up the offer found themselves stuck in expensive, long-term contracts. Phone system scams like these keep resurfacing – and companies keep getting caught […]

Data roaming charges still set to be abolished within the EU by June 2017

As the ban gets closer and closer, we are almost half way through the 14-month interim period. During this interim period, companies are still allowed to add surcharges, but at a reduced rate. The European Commission reckons this alone will make roaming within the EU 75% cheaper than at present. From April 2016, telecoms operators […]

New Year’s Telecoms Resolutions

I know it’s a bit late for anything that involves New Year’s resolutions, but I must admit I am excited on how things are going this year. It’s never too late to change with regards to your Telecoms, here are my top 5 New Year’s resolutions for businesses. First Telecoms resolution When did you last test […]

Are you risking a fine from Ofcom?

Telecoms regulator Ofcom’s clear calling rules came into force on July 1 and they require companies that have 084, 087, 09 or 118 phone numbers to make consumers aware of how much it will cost to dial them. These numbers are used for customer information and complaint lines, directories and even to vote on TV talent […]

Two thirds of firms are open to being fined!

New rules were announced in July 2015 require companies using 084, 087, 09 or 118 numbers to display the cost of the call wherever they are promoted. Did you notice? We carried out a study in the first week of August and surveyed 100 companies that use these numbers. We found 65% had no information on […]

Our favourite dirty tricks of 2015

With Ofcom fining Unicom £200,000 for misleading sales techniques we thought it would be good time to share the best or worst, depending on your point of view, of the dirty tricks we observed this year. Third – an old favourite: the minimum charge for calls. This was for an outbound call centre where 70% […]