Telecoms Issues to consider when Moving Office

Telecoms Issues to consider when Moving Office

With the ongoing upturn in economic indicators we have noticed that there has been an increase in enquiries from new and existing clients who are considering moving office.  So we thought it might be useful to produce a checklist for anyone else considering such a move.
Your Existing Numbers

Companies often underestimate the costs of changing phone numbers, for there are hidden factors they may not have reckoned with. How many people may have your current brochures and business cards? Or be looking at websites and blogs that also have your current number on them? Whilst you can advise the customers and suppliers you already know, what about potential customers?

If you are staying with traditional landlines, it is easy to check to see whether the new offices are on the same BT exchange. If not then there are ways around it, such as moving numbers to virtual inbound – though this can be expensive if you have a lot of DDIs.  Alternatively you could consider installing SIP instead of ISDNs, which means you can take your numbers anywhere.  However it’s worth noting that, despite the marketing done by the SIP providers, this can cost more than ISDN to set up, in some parts of the country.

If you already are on SIP or have a cloud based (VOIP) system then you have no worries.

Move the System or Replace it?

How old is your existing phone system?  Is there life or money left in it?  What is the cost of removal and re-installation?  As you will still want to use the phones whilst in the old office any move is likely to have to be done at the weekend – thus costing more.

If you are thinking of going to SIP it is best to check well in advance, because some older systems will not support it.  You may be able to reuse the handsets. These often account for a third of the cost of the new system, although we regularly see examples of other people quoting for everything new.  Again this is something we check for our clients.

You may want to consider VOIP as a means of keeping your numbers and reducing Capex costs.  Our earlier blog highlights things to consider before going VOIP.

You may also be interested in our blog on how PBX companies are fighting back.

Lead times

This is the area most often forgotten about.   At the moment, for example, BT Openreach is quoting 6 – 8 weeks to install ISDN30. For smaller companies considering VOIP or SIP, the lead time for an ordinary analogue line and broadband is about 7-10 working days.

Larger data connections, such as EFM take, traditionally, 40 working days and some leased lines are even 60+ working days, assuming there are no issues with wayleaves.   So it is essential to start planning early. All too often telecoms and data get left until last when they can become the factor that determines the earliest moving date.

We offer free independent advice, so if you are not sure which is the right approach for your business call us on 020 8912 0845.